How are payments processed?

The most important things to know when you place an order with us are:

  • We don’t store your full card details
  • You can ask us to cancel your payment and remove the details we do store at any time


For more detailed information about our payment process please continue reading our nitty gritty.

When you place an order with us, we use a commonly used but little known payment called a CPA (Continuous Payment Authority). This means that we can process subscription payments and additional purchases seamlessly, without having to store any of your sensitive information such as your full credit card details. Clever huh? The credit card networks handle your payments securely in partnership with very select authorised payment processors and your bank. The reason we use CPAs is so that we can process subscriptions without our customers having to set up a direct debit with their bank, but with the same guarantee that you are in control and you can cancel whenever you want. They are set and cancelled at your discretion, which means that both us and your bank must cancel any payment agreement upon your request. For more information on CPAs, click on the MoneyFacts link here.
As of 2015, credit card authorities such as Visa and MasterCard have started rolling out a scheme which updates payment details automatically when customers change or renew card details. They have done this to try to prevent disruptions to subscriptions or unexpected interruptions of services such as your mobile phone. If your bank is participating in this scheme and your card expires, it is likely that your new details my be automatically updates behind the scenes. This will save you the time and hassle of reorganising your payments, and is done without us ever seeing your new card number. 

If this automation feels a little intrusive, please get in touch with your bank or card issuer to let them know that you would not like to participate in the scheme as it is them, not us, that manage your card. This would stop us (and other merchants) from providing you with this automatic update service. The process is driven by the card networks so we are unable to prevent your card details from being updated. 

To be absolutely clear, we don’t store your card details. In fact, neither does our payment provider. Once your card is authorised, we use a special encrypted key which is unique to the combination of us, your card, and the payment provider. This encrypted key allows the billing to take place and because it contains a reference to us, no one else could ever use it to take money - it simply wouldn’t work. This is the gold standard of online card security.

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